Contact Us

Washington Technology Solutions

1500 Jefferson Street SE
Olympia, WA 98504

WaTech Support Center

Submit a request for service through our Customer Portal.

• Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241)
• Email: support@watech.wa.gov

If you are experiencing an outage or a service is degraded please call the Support Center directly:

• 360.586.1000
• 1.855.WaTech1 (1.855.928.3241)

Support Center Operating Hours

Monday through Friday:

• 6 a.m. - 8 p.m.
• 8 p.m. - 6 a.m. Automated on-call support

Saturday/Sunday/Holidays - Automated on-call support

WaTech Contacts

• Business Relationship Managers
• Contracts & Procurements
• General inquiry
• Media inquiries
• Office of Cybersecurity
• Office of Privacy & Data Protection
• Public records
• Report a cybersecurity incident - Washington state agencies call 360-407-8800
• Senior IT Policy & Management Consultants

Visiting the building?

All employees, contractors, and visitors are encouraged to conduct a self-screening before entering the 1500 Jefferson building to check for signs of illness. If the CDC self-screening tool states 'Not Approved,' please consider contacting your WaTech point-of-contact and staying home.

Process for escalating service tickets

To help ensure customer needs are met as quickly as possible, WaTech has an internal process to escalate issues brought to our attention. There are four levels described below for escalating a ticket with the WaTech Support Center. Each time a customer calls on a status of a request, the WaTech Support Center staff will escalate anywhere from Level 1, up to Level 4 - which is the highest level and includes life safety, security, and other critical issues. If an agency identifies a request as a critical issue, it automatically goes to Level 4. 

Under the following levels, WaTech Support Center staff will: 

Level 1: Contact the technician working the request to have them contact the customer. We also follow up with an email to the technician, manager and Support Center leadership team. 

Level 2: Contact the service owner to have someone contact the customer as soon as possible. We will also follow up with an email to the technician, service owner, manager and Support Center leadership team. 

Level 3: Contact the area Manager/Assistant Director to have someone contact the  

customer as soon as possible. We will also follow up with an email to the technician, Manager/Assistant Director, service owner, and Support Center leadership team. 

Level 4: Contact the Deputy Director to have someone contact the customer as soon as possible for emergent, life safety, security, and other critical issues. We will also follow up with an email to the technician, service owner, manager, deputy director and Support Center leadership team.