This Service is subject to and governed by the Customer's separate signed Master Services Agreement (MSA) or Customer Service Agreement (CSA) as applicable, with Consolidated Technology Services (CTS), calling itself Washington Technology Solutions or "WaTech" for short. The reference to WaTech means the same as Consolidated Technology Services. This Agreement is entered into between you and CTS for the provision of Office 365 License Activation Service. For the purposes of this agreement "You" and "Customer" are used interchangeably and mean the entity to which CTS is providing service.
As part of the installation process, Office 365 communicates with the Office Licensing Service and the Activation and Validation Service to obtain and activate a product key. Each day, or each time the user logs on to their computer, the computer connects to the Activation and Validation Service to verify the license status and extend the product key. As long as the computer can connect to the Internet at least once every 30 days, Office remains fully functional. If the computer goes offline for more than 30 days, Office enters reduced functionality mode until the next time a connection can be made. To get Office fully functional again, usually a user can simply connect to the Internet and let the Activation and Validation Service reactivate the installation through the WaTech service.
- Service Description
- License Activation:
When upgrading to Microsoft Office, customers have the option of purchasing either:
- Perpetual licenses, based on the number of devices and on premise use.
- Subscription licenses, based on the number of users and used for either on premise or in Office 365 cloud services.
For Customers who choose subscription licensing, each license must be activated in the Office 365 (O365) cloud and reactivated every 30 days.
To automate this process, WaTech provides the means for customers with subscription licenses to activate those licenses in the Enterprise Tenant. WaTech will point the licensing script in the tenant to Customer's enrollments to enable You to add licenses and the tenant will automatically detect and account for those licenses.
- Pre-Production Tenant Access:
For Customers who wish to test cloud-based application, WaTech offers an additional service in the Pre-Production Tenant.
This service provides customers a testing environment to safely troubleshoot, change or customize functions and features of the application before implementing in the production Enterprise Tenant.
- Availability/Accessibility
As this is a cloud provisioned service, availability is based upon the commitment You have from Microsoft in Your subscription and contract documents.
- Charges
- License Activation: no charge
- Pre-Production Tenant Access: per quote
- Responsibilities
- WaTech Responsibilities:
WaTech is responsible for managing the Enterprise and Pre-Production tenants.
- Provide 24 hours, 7-day-a-week service excluding system maintenance.
- Provide access for Customer agencies to the Enterprise and Pre-Production tenants.
- Security Administration
- Change control processes
- Incident management
- Tenant administration
- Customer Responsibilities:
- License Activation: Customer agrees to purchase at Customer's expense any and all licenses required to use the Enterprise Tenant.
- Pre-Production Tenant: Customer agrees to all terms and conditions in this Terms of Service (TOS) and any and all terms and conditions provided on the quote.
- Special Terms
- Access to Software
Customer understands that WaTech licenses software from third party providers for the purpose of providing services to its Customers. Customer may access such software as part of the services provided to the Customer hereunder. Customer agrees that it will not, nor will it allow its agents, employees, or its authorized third parties to decompile, disassemble, reverse engineer, or otherwise access the source code of any software provided by WaTech whether the software is developed for WaTech or licensed by WaTech from a third party provider. Customer shall be liable to WaTech and/or any third party provider of software for any breach of this provision.
- License Compliance
Customers with a subscription to a Microsoft Online Service warrant compliance with the applicable Volume Licensing Online Services Terms (OST) document and program agreement, which is updated monthly. The Customer is responsible for maintaining its own archived editions of the OST's predecessor document, and the Microsoft Online Services Use Rights.
- WaTech Contact information
WaTech Contact: Support Center
Address: 1500 Jefferson St. SE, Olympia WA
Phone: (360) 586-1000
E-Mail: Support@watech.wa.gov