WaTech is always working to mature and improve its business practices to provide quality and reliable services. We have adopted the internationally accepted Information Technology Infrastructure Library (ITIL) framework of best practices and the IT Service Management (ITSM) business-driven approach. WaTech has decided to utilize ITIL version 3 for its base disciplines.
ITIL Operational Support and Analysis
Operational Support and Analysis disciplines enable IT departments to reduce downtime and costs while improving customer satisfaction.