Data transported within state government is combined onto the Wide Area Network (WAN) infrastructure managed by WaTech. Managing this much demand in one place means WaTech can competitively acquire large amounts of bandwidth, driving down costs while boosting speed and capacity. WaTech can act as your single point of contact for designing, ordering, implementing and operating networks — dispatching staff around the clock to resolve problems and work with vendors. Our aim is to help you focus on your core business.
The service availability objective is 99.9% for Transport and Connectivity measured on a monthly basis. The Transport and Connectivity service is largely provided by and dependent on service providers with varying degrees of required service availability (typically between 99.9% and 99.99%). WaTech continually works with our providers on meeting the contractual obligations to ensure the availability of the Data Network.
Transport and Connectivity is made up of the following components:
- Customer Site Connectivity
- Provider and Customer Edge Devices
Features and Benefits:
Customer Site Connectivity
Provider Last Mile is used to faciliate customer site connectivity to the state network.
State Metropolitan Optical Network (SMON) is a series of interconnected managed fiber rings established between select areas of Olympia, Tumwater, and Lacey. Agency offices within the service area of the SMON may be connected to this network.
Campus Fiber Network (CFN) allows customer sites to be connected using fiber optic facilities installed throughout the Capitol Campus. CFN circuits are primarily terminated into SMON node sites.
Next Generation Network (NGN) Ring and Node Sites is a statewide fiber ring that allows WaTech to terminate Provider Last Mile circuits into regional network aggregation node sites. Technology and design changes have greatly reduced the state’s need for this and WaTech is working to decommission these ring and the nodes sites.
Provider and Customer Edge (PE/CE) Devices & Management
WaTech owns and manages all Provider Edge Devices which are deployed at sites housing multiple WaTech customers. PE devices allow secure transport of data through one physical circuit to multiple customers at a site. Customer Edge (CE’s) devices are customer owned and typically co-managed by WaTech (for details see our CE Service Announcement). CE routers are deployed at sites that house only one WaTech customer.
View a detailed list of roles and responsibilities.
Ethernet Transport and Connectivity Contracts and Procurement Process
WaTech ethernet provider contracts have been put in place to assist Washington State Government, Municipal, Local, Tribal and Non-Profit entities in the procurement of networking services. These services include, but are not limited to; local access connectivity, wide-area network connectivity and data transport services. WaTech is committed to working with our contracted vendors to provide these services to customers at the lowest cost possible.
WaTech is committed to the pursuit of continual re-evaluation, adjustment and expansion of the contracts we manage to ensure our customers are able to meet their business needs, while at the same time, ensuring customers receive the best service and support.
|360 Networks (Zayo)||T11-PCH-528|
|Wave Broadband fka Capacity Provisioning||T11-PCH-525|
Ethernet Circuit Procurement Timeline (estimates)
|1 day||Need for new/replacement Ethernet circuit identified (example, customer sends request to WaTech for new Ethernet circuit or WaTech initiates request)|
|7 days||Requirements gathering and confirmation between customer and WaTech. Requirements are finalized (depends on Agency and WaTech coordination)|
RFQ Bid Process
Vendor debriefing period
Contract work - Supplemental work orders issued for signatures
|5 days||Technical circuit orders issued to vendors|
|30-90 days||Vendors process technical order and initiate work activities to build circuit, install cabling and electronics at customer site (Potential steps include permits, right of entry approvals, easement approvals, etc.)|
|1 day||Vendor turns circuit over to WaTech|
|5-20 days||WaTech and customer finalize implementation configurations and coordinate scheduled cutover to new circuit.|
Fees for Service:
Network Allocated customers
In the 2015-2017 Biennial budget the Legislature allocated WaTech’s current customers with this intent:
…The agency [WaTech] will take over responsibility from agencies for management of and connectivity to these networks, enabling it to more efficiently manage enterprise network resource needs. The full cost of the networks will be allocated...
The majority of Washington State Agencies were part of this network allocation. Incremental additions and subtractions of services do not result in additional or reduced billing for network allocated customers. Excluded from network allocation is customer local area networks, wireless services, voice services, and audio/video conferencing services.
To find out if your request is covered by network allocation, email the WaTech Service Desk or call 360-753-2454 (Toll free: 1-888-241-7597).
Network Allocation Guidelines
Included in network allocation for Transport and Connectivity is:
- Circuit Monthly Recurring Cost (MRC)
- Non Recurring Costs (NRC) up to a set amount
- Purchase and maintenance of Provider Edge (PE) devices where multiple customers are at the same site
- Note: All WaTech managed Transport must terminate to a WaTech site
Not Currently Allocated (Customer Fiscal Responsibilities)
- Non Recurring Costs (NRC) exceeding a set amount
- Termination Liability for circuits cancelled by customer prior to the end of the request term
- Non-standard/exceptional (one off) costs
- Purchase and maintenance of Customer Edge (CE) devices where there is only one customer at the site
- Funding multiple circuits to one site/customer (Example, Transport & Connectivity Services for Disaster Recovery/Business Continuity purposes)
Non Allocated customers
Rates are tailored to meet customer's business needs. Please contact WaTech for a consultation and customized quote.
Campus fiber network routes are $655 per connection, per month (Olympia campus only).
How to Order:
To obtain services from WaTech, eligible organizations must enter into a Master Service Agreement(MSA).
All customer inquiries including new customers, current customers, and service cancellations:
Email the WaTech Support Center or call 855.WaTech1 or 360.586.1000 and ask to open a service request for Network services or cancel a Network service. Complete and submit the EDN Customer Request Form to help WaTech gather collaborative requirements.
WaTech staff will contact you to capture detailed requirements and necessary information for your request, answer questions, and plan for the requested service or cancellation.
855.WaTech1 or 360.586.1000