Usability Lab

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The state-of-the-art Usability Lab located at WaTech headquarters in Olympia helps state and local government and qualified non-profits create usable websites and applications by conducting studies involving real users.

This one-of-a-kind service provides the space and equipment to conduct studies where users provide valuable input during the entire development process. The WaTech Usability Lab supports a diverse range of activities including card sorts, focus groups, paper prototype testing, and formal usability testing.      

Features and Benefits: 

The 2,000-square-foot lab provides multiple ways to involve users in the product development process.The Usability Lab: 

  • Can accommodate up to three studies at a time
  • Includes onsite technical support
  • Is configured for mobile device testing
  • Is configured for accessibility testing
  • Requires no additional fees for state agency use (use of the lab is included in the enterprise system fee).

Service Details: 

  • In addition to standard usability testing, the lab is configured for testing websites and applications that will be accessed via smartphone, tablet and screen-reading software.
  • The lab is available Monday — Friday from 8 a.m. to 5:30 p.m.
  • Equipment training is provided prior to the first reserved study session.
  • The use of external consultants is welcomed for study sessions.
Click thumbnails for a larger image.
hallway Kitchen Lobby
Media Room 2 Media Room 1 Media Room for Accessibility Testing
Observation Room 1 Observation Room 2 Observation Room 2 Alternate View
Observation Room 2 Alternate View

Fees for Service: 

State Agencies 
There is no charge to reserve the Usability Lab for agencies who are paying the Enterprise System Fee.

Other WaTech Customers 
Local government and non-profit organizations are also welcome to rent the Usability Lab at a rate of $78/hour.

Pre-Service Requirements: 

Lab Tour
Training Session

How to Order: 

 Simply call (360) 407-8731 or email the Usability Lab team to book a tour or schedule the Usability Lab.