The Enterprise Accounts Receivable System (AR) tracks and manages monies owed to an agency by its customers. Invoices created by the system electronically update the general ledger balances in the Agency Financial Reporting System (AFRS) and payments received are then applied to outstanding invoices.
The system also has tools available for handling varying degrees of delinquent balances including reports, assessment of interest charges and collection letters.
How do I access the Enterprise AR System?
First, your agency must be a current AR customer agency:
- Department of Financial Institutions
- Department of Health
- Department of Licensing
- Office of Financial Management
- Secretary of State
- Washington State Patrol
- Department of Agriculture
Second, contact your agency AR administrator to fill out an electronic AR Citrix User ID Request form and submit it online.
I cannot remember my password for Citrix to AR.
If you cannot remember your Citrix to AR password (the first login screen) or you are locked out, please contact the WaTech at 360-407-9100 or firstname.lastname@example.org. If you cannot remember your Agency AR System login password (the second login screen), please contact your agency administrator.
Enterprise AR is slow and my screens are locked up. What should I do?
Try logging out of the system completely and log in again. If the problem persists, please contact WaTech Customer Support at 360-407-9100 or email@example.com.