The Account Ability application as made available by Washington Technology Solutions (WaTech) requires that the user install the Citrix Receiver client. Citrix Receiver is a product that allows a PC-based application to work over an inter- or intranet connection, without having to install the application itself on the workstation. The Citrix Receiver client connects the user's workstation with the Citrix server and these components "channel" the Account Ability application to you as if it were running on your workstation.
Please access http://Citrix.com to download the latest version of the Citrix Receiver.
About Automatic Installation
Installing the client is automatic only if you as the user have administrative rights on your workstation. If you are able to install other software products on your own initiative without the intervention of your workstation support department, then when you try to access the Account Ability product for the first time, the Citrix server will detect that you don't have the client already installed, and will work with you to install it.
Please note: if the Account Ability user is currently a user of the Accounts Receivable system offered by WaTech (previously offered by DES/OFM), a compatible version of the Citrix XenApp client is already installed on their workstation. The Account Ability XenApp server will recognize this and pass the user through without offering to install anything.
HOWEVER, if an Account Ability user who installed version 11.2 of the client becomes a user of the Accounts Receivable system, they will not be able to use the AR system. While the AR portal will pass the user through to the AR application, AR will not actually work with v11.2. It will be necessary to remove v11.2 and install v11.0 from the AR server. Account Ability will work fine with v11.0.
Phone: (360) 407-9100