October 7 was move-in day for the Washington State Arts Commission, but the movers weren’t from a moving company, and what was being moved has nothing to do with furniture or lamps.
Rather the Commission, located on the sixth floor of the Evergreen Plaza off Capitol Way in Olympia, opened its doors to a cadre of staff from WaTech to hook up brand new computers and monitors as part of a host of new support services that it will be receiving for the first time.
|Karen Hanan, Executive Director of the Washington State Arts Commission, says the WaTech small agency team has been "working hard to make this a reality.|
The Arts Commission is the first small agency to receive an expanded suite of IT services under a new allocation in the state budget passed by the Legislature earlier this year. Previously the 20-employee agency contracted with a third party for part-time tech help, said Executive Director Karen Hanan.
Hanan said having formal, central tech support will “mean the world” to her agency. She said working with WaTech will provide a dedicated resource and one point of contact they can get to know.
“This is a much more efficient use of state resources,” she said.
“We hope to get a quicker response too,” she added. Without the allocation, the agency did not have the budget to pay for full tech support, leaving them not only without the IT resources they need but also vulnerable to security issues.
“So far I am impressed by both the size and quality of the WaTech team,” Hanan said. “They have shown a willingness to work hard to make this a reality.”
While the Desktop Support Team worked on-site, others from WaTech’s Endpoint Services group worked behind the scenes to complete additional technical work that’s part of the onboarding process.
Diana Petersen, who manages the Desktop Support team, said the onsite work was mostly installing the new equipment and making sure everyone could log in.
The total package of services under the small agency allocation includes:
- Computer, monitor, keyboard and other hardware purchases from a central state contract.
- Designing and building internal networks that connect to the rest of state government.
- Managing cybersecurity issues to keep hackers, viruses and other threats at bay.
- Providing the latest updates in hardware and software.
- Supporting an array of mobile devices.
- Consulting services through the Office of the Chief Information Officer.
More information about WaTech’s small agency support services is on our fact sheet.