Telephony Training

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Last updated: 03/12/19

To better serve our customers and demonstrate our continued support we are supplying the following training materials below. Please let us know if you have any questions.


Avaya Telephones
9611 Quick Reference Guide
         Video Phone Training (Video: ASF)
         YouTube Video Phone Training (Video: YouTube)
9400 Quick Reference Guide
         BM-12 Installation Guide
         Quick Notes
         Video 9404/9408 Basic Video (Video: MP4)
         Video 9404/0408 Basic Video (Video: WMV)
         YouTube Video 9408 Phone Training (Video: YouTube)
6400 Quick Reference Guide
2410 Quick Reference Guide
2420 Quick Reference Guide
         Digital Telephone Quick Reference
302 Console   Quick Reference Guide
        Console Operations

Nortel Telephones
3900 Quick Reference Guide
3904 Quick Reference Guide
2006 Quick Reference Guide
2008 Quick Reference Guide
2616 Quick Reference Guide


Aura Messaging Services
         Getting Started Guide
         Basic Brochure
         Video Aura Basic Video. (MP4, WMV)
         Olympia Campus
         Video Aura Voicemail for WA State Govt. (Video: MP4, WMV)
         YouTube Video Aura Voicemail for WA State Govt. (Video: YouTube)
         Aura Messaging for Windows Outlook 2016
         Aura User Preferences
         Basic Brochure
Call Pilot
         Call Pilot Voice Mail Map
         Call Pilot Quick Reference Card 4.0
         Call Pilot Quick Reference Card 2.0
         Kennewick Call Pilot User Guide
         Getting Started with Integra’s Web Message Guide
         Voice Mail Instructions Guide
         Auto Attendant Guide
         Users Voice Messaging Guide
         Octel Reference Guide


ACD Quick Reference
         Avaya ACD Quick Reference
         Supervisor Assist and Observe
         Nortel ACD Quick Reference
         CMS Training
         IP Agent
Soft Phones
         Avaya one-X Agent
         Avaya one-X Communicator
         Avaya one-X Communicator Quick Set up
         Avaya one-X Communicator User Ref
         Avaya one-X Communicator Release 6.1
Web Ex
         Internet Link How do I Videos
         Internet Link Knowledge Base Support
         Scheduling & Hosting Guide
         How to Establish Audio Conf Codes
         How to Pull Usage Reports
         Productivity Tools Setup


         Caller ID
         Expanding Local Dialing
         ONS (One Number Service) EC-500
         WebEx Rate Reductions