Washington state's secure system for web-based transactions to get a refresh

Home » Washington state's secure system for web-based transactions to get a refresh
Release Date: 

A major change to the way that more than 5.4 million users view and interact with SecureAccess Washington (SAW) is set for launch on Aug. 3. SAW is the state’s website where citizens can log on to conduct a host of state transactional services such as renewing vehicle tabs or pay state business taxes.

SecureAccess Washington will have a new look and feel on Aug. 3

The update in the user interface will be the first for the popular portal in five years. Citizen use of SAW continues to grow each month. In the past month alone, a total of 88,103 new accounts were generated in the system, with about 1.7 million user log-ins recorded over the same period.  

The new user interface (UI):

  • More clearly shows that SAW is operated by Washington state.
  • Features agency logos so customers have more continuity when accessing SAW from an agency site.
  • Increases accessibility by improving the display on mobile devices.
  • Offers enhanced help features to improve guidance for users.
  • Results in users getting help faster through improved email and phone call routing processes.

The 25 state agencies that rely on SAW for their secure transactions include the Department of Licensing, the Employment Security Department, the Department of Health, Labor and Industries, Department of Social and Health Services, Fish and Wildlife, and many more.

SecureAccess Washington is managed by Washington Technology Solutions, the state’s central services agency for information technology. A fact sheet on the SAW user interface updates includes more detailed information.