| Billing Information | Cost management, how to review invoice and billing reports and contact information. |
| Business Relationship Managers (formerly Customer Account Managers) | WaTech Business Relationship Managers (BRMs) serve as the primary contact for customer agencies. |
| Glossary of Commonly Used Terms | Definitions on some of our most often used technical terminology. |
| Governance | WaTech maintains and supports an information technology governance and advisory framework that focuses on state priorities, policies, strategies and objectives. |
| Master Service Agreement Customer Form | Step-by-step, online enrollment forms for state, local and tribal agencies and for public benefit non-profit corporations. |
| Master Service Agreement (MSA) | Understanding the Master Service Agreement and who may sign it. |
| Procurement Announcements | Registration and vendor search information through the state’s procurement system (WEBS). |
| Products & Solutions: A-Z List | All products and solutions listed by category and by alphabetical order. |
| Projects & Initiatives | Details on WaTech enterprise IT projects and initiatives currently underway. |
| Service Alerts (customer access only) | Reports and detail status on current issues on WaTech-managed services within the state government network. |
| Service Forms | Application and documentation for our services. |
| Service Notifications (customer access only) | Notifications on upcoming maintenance windows that may impact our services. |
| ServiceNow | WaTech’s help desk ticketing system. |
| Support Center | Submit an email for help through the WaTech Support Center. |
| Telephony Systems Training | Materials that explain how to use telephone and voice mail systems. |
| Terms of Service (TOS) Library | Listed by service topic area. |
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