Customer Resources

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Advisory Council Guidance and recommendations on agency services.
Billing Information Cost management, how to review invoice and billing reports and contact information.
Business Relationship Managers (formerly Customer Account Managers) WaTech Business Relationship Managers (BRMs) serve as the primary contact for customer agencies.
Contact Us Address and driving directions. Key contact phone numbers and email addresses.
Glossary of Commonly Used Terms Definitions on some of our most often used technical terminology.
Governance WaTech maintains and supports an information technology governance and advisory framework that focuses on state priorities, policies, strategies and objectives.
Master Service Agreement Customer Form Step-by-step, online enrollment forms for state, local and tribal agencies and for public benefit non-profit corporations.
Master Service Agreement (MSA) Understanding the Master Service Agreement and who may sign it.
Procurement Announcements Registration and vendor search information through the state’s procurement system (WEBS).
Products & Solutions: A-Z List All products and solutions listed by category and by alphabetical order.
Projects & Initiatives Details on WaTech enterprise IT projects and initiatives currently underway.
Service Alerts (customer access only) Reports and detail status on current issues on WaTech-managed services within the state government network.
Service Announcements Announcements on upcoming activities that may impact or change services.
Service Forms Application and documentation for our services.
Service Notifications (customer access only) Notifications on upcoming maintenance windows that may impact our services.
ServiceNow WaTech’s help desk ticketing system.
Support Center Submit an email for help through the WaTech Support Center.
Telephony Systems Training Materials that explain how to use telephone and voice mail systems.
Terms of Service (TOS) Library Listed by service topic area.