Billing Information |
Cost management, how to review invoice and billing reports and contact information. |
Business Relationship Managers (formerly Customer Account Managers) |
WaTech Business Relationship Managers (BRMs) serve as the primary contact for customer agencies. |
Glossary of Commonly Used Terms |
Definitions on some of our most often used technical terminology. |
Governance |
WaTech maintains and supports an information technology governance and advisory framework that focuses on state priorities, policies, strategies and objectives. |
Master Service Agreement Customer Form |
Step-by-step, online enrollment forms for state, local and tribal agencies and for public benefit non-profit corporations. |
Master Service Agreement (MSA) |
Understanding the Master Service Agreement and who may sign it. |
Procurement Announcements |
Registration and vendor search information through the state’s procurement system (WEBS). |
Products & Solutions: A-Z List |
All products and solutions listed by category and by alphabetical order. |
Projects & Initiatives |
Details on WaTech enterprise IT projects and initiatives currently underway. |
Service Alerts (customer access only) |
Reports and detail status on current issues on WaTech-managed services within the state government network. |
Service Forms |
Application and documentation for our services. |
Service Notifications (customer access only) |
Notifications on upcoming maintenance windows that may impact our services. |
ServiceNow |
WaTech’s help desk ticketing system. |
Support Center |
Submit an email for help through the WaTech Support Center. |
Telephony Systems Training |
Materials that explain how to use telephone and voice mail systems. |
Terms of Service (TOS) Library |
Listed by service topic area. |