Customer Resources

Home » About » Customer Resources
Guidance and recommendations on agency services.
State, local, tribal and non-profit organizations are eligible to become WaTech customers.
Cost management, how to review invoice and billing reports and contact information.
Upcoming meeting information, notes and presentations from past forums.
Address and driving directions. Key contact phone numbers and email addresses.
Customer Account Manager assignments by organization.
Roles and responsibilities of our Customer Account Manager team and contact information.
How to use WaTech’s help desk ticketing system.
Definitions on some of our most often used technical terminology.
Step-by-step, online enrollment forms for state, local and tribal agencies and for public benefit non-profit corporations.
Understanding the Master Service Agreement and who may sign it.
Registration and vendor search information through the state’s procurement system (WEBS).
All products and solutions listed by category and by alphabetical order.               
Reports and detail status on current issues on WaTech-managed services within the state government network (access restricted).
Announcements on upcoming activities that may impact or change services.
Application and documentation for our services.
Notifications on upcoming maintenance windows that may impact our services (access restricted).
Submit an email for help through the WaTech Support Center.
Materials that explain how to use telephone and voice mail systems.
Listed by service topic area.
Reference and documentation information by vendor.