Providing single-point-of-contact service for WaTech customers
Effective customer engagement and satisfaction are critical to WaTech’s mission. WaTech Customer Account Managers (CAMs) serve as the primary contact for customer agencies.
The CAMs establish and maintain customer relationships to ensure satisfaction with agency products and services. They help customers understand our service offerings and pricing structure. The CAMs work with customers to determine what technology solutions are available to meet their business needs. They also gather feedback and recommendations to help WaTech improve the delivery of products and services.
- Single-point-of-contact for customers providing a streamlined approach to accessing WaTech’ services.
- Establish and maintain strong, long-lasting customer relationships built on a thorough understanding of business needs, goals, and objectives.
- Close collaboration with WaTech leadership, service owners and technical teams to ensure that customer business needs are being met.
If you represent a state or local government agency, part of the education sector, a tribal government, or a public benefit nonprofit corporation in Washington, you can become a WaTech customer. Please contact firstname.lastname@example.org to inquire about becoming a customer.
Customer Account Managers