Centrex Services

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Centrex is a generic term for central office based telephone services. WaTech Centrex service includes free calling within the local exchange area, access to the state’s long distance network, and access to the local operator and emergency services. WaTech Centrex offerings include an abbreviated dialing plan (3, 4, or 5 digits) that can be used to dial between any two phones that are in Centrex. Access to a voice messaging system is available at reduced rates.

WaTech has established contracts for Centrex services with CenturyLink and Frontier. These contracts meet the State requirements for competition and are available for use by customers eligible for WaTech services.

Features and Benefits: 

  • Call forward
  • Caller ID
  • Three-Way Calling
  • Call Transfer
  • Speed Dial
  • Audible and/or visual message waiting indicator
  • Call Hold
  • The Frontier Centrex offering also includes domestic long distance (50 states), and voice mail in the monthly line rate at no additional charge.

Fees for Service: 

Centrex Rate:

Location Rate
Standard Centrex service statewide $45 per line per month (Rate change to $45 - effective January 1, 2018)

Voice mail rate and features:

Features CenturyLink Centrex – Voice Mail Frontier voicemail - Enhanced Voice Mail
Cost per box per month Available for $3.50 per mailbox per month Included in line rate at no additional charge
Maximum greeting length 3 minutes 2 minutes
Maximum message length 5 minutes 5 minutes
Message limit 100 messages 50 messages
Message retention 60 days 30 days
Email receipt and notification of voicemail Included No
Maximum number of distribution lists 10 5
Number of destinations per distribution list 25 24

Pre-Service Requirements: 

How to Order: 

In an effort to improve our accuracy in providing and billing WaTech telephone services, we have launched a new online Centrex Services order form and standardized the ordering process. Two critical pieces of information are your WaTech Customer ID/Agency ID number and account ID. If you are not familiar with these two numbers, please check with the authorized purchasing representative within your agency, the telecommunication coordinator within your agency, or contact the WaTech Support Center 855.WaTech1 or 360.586.1000.

Contact Information: 

WaTech Support Center

855.WaTech1 or 360.586.1000