Modernization of technology infrastructure and services has moved up in importance for state governments, landing at number four on the National Association of State Chief Information Officers’ NASCIO 2026 Top 10 priorities list. The annual survey of state technology leaders ranked artificial intelligence first, followed by cybersecurity and risk management, and budget and cost control, with modernization moving up the list as a critical focus for the year ahead.
Modernization’s rank reflects growing recognition among state chief information officers that updating aging systems and transforming how government delivers services are essential to meet rising public expectations. NASCIO’s list, compiled from responses by CIOs and technology leaders in all 50 states plus territories, is widely regarded as a benchmark for emerging trends and collective strategy in state technology.
Washington state’s efforts align with this national trend. As artificial intelligence rises to the top of CIO priorities nationwide, WaTech is building statewide capacity for responsible AI adoption that supports modernization goals, improves service delivery, and strengthens public trust through clear standards and guidance.
Since becoming Washington’s state CIO and director of Washington Technology Solutions (WaTech) in 2021, Bill Kehoe has emphasized comprehensive modernization across agencies, not merely replacing old systems but rethinking how government serves residents. As part of this work, WaTech is helping agencies evaluate where AI can improve the resident experience and internal operations, while reinforcing safeguards for privacy, security, and equity.
WaTech’s approach seeks to enhance digital services, streamline business processes, and improve customer experiences for residents interacting with government. WaTech has also established statewide resources and policy guidance for artificial intelligence, including direction for purposeful and responsible use of generative AI, so agencies can pursue AI use cases in a consistent, risk aware way.
By promoting human-centered design, enterprise integration of systems, and scalable platforms, WaTech will create a government that feels as seamless and responsive as leading digital services in the marketplace. As agencies modernize, WaTech’s AI guidance and risk assessment work help ensure new tools are introduced with appropriate governance, oversight, and evaluation of impacts, including potential impacts on vulnerable communities.
WaTech’s leadership includes engaging technology staff and partners in discussions about current trends and future needs. With artificial intelligence now the top priority for state CIOs nationwide and modernization rising in importance, Washington’s focus places the state in a strong position to translate priority into progress, improving both government operations and the experience of residents who rely on public services.