Washington state earned an A-grade and won first place in Data Governance and Use in the Center for Digital Government's (CDG) 2024 Digital States Survey.
The biennial evaluation assesses the technology practices of all 50 states, and Washington's top-tier performance reflects its commitment to leveraging technology for effective service delivery.
“I am incredibly proud of the work Washington has done to achieve an A- in the 2024 Digital States Survey,” said WaTech Director and State CIO Bill Kehoe. "I am especially proud of our 1st place recognition in Data Governance and Use, showcasing our commitment to strategically using data to enhance services for Washington residents."
Washington state achieved the A- grade through improving its IT strategy, focusing on "connected government" and working toward making state services accessible with a single login. WaTech is driving initiatives such as integrating artificial intelligence across public services and forming a division to ensure inclusive digital experiences. A statewide accessibility group monitors service accessibility for residents and businesses.
Washington’s 1st Place in the Data Governance and Use category underscores the state’s commitment to governance and utilization of data resources to support the strategic plans of agencies and departments.
WaTech is enhancing security by implementing a zero-trust strategy, launching a risk assessment program, and deploying a software-defined wide area network. To become more data-driven, Washington hired a chief data officer and launched an enterprise data program. The Office of Privacy and Data Protection set guidelines for agencies collecting personal information. Additionally, the state is focused on IT workforce development by offering cloud skills training to support its transition to comprehensive cloud services.
Read the full summary for Washington.
Read the full announcement on Government Technology’s website.
The Digital States Survey evaluates how states use technology to improve service delivery, streamline operations, engage constituents, and achieve key priorities, assigning a letter grade based on measurable results. It highlights best practices and emerging technologies that can be shared across states, serving as a common reference for all 50 states in their ongoing efforts to enhance public services.