Overview

Digital Experience supports state agencies in Washington in creating seamless and equitable digital interactions for everyone using state government services online. This service covers a broad spectrum of secure online interactions, including websites, mobile apps, and various online services, ensuring a smooth and inclusive user experience. 

Business value

This service empowers agencies to better meet the needs of their constituents by developing digital products that are user-friendly, accessible, and inclusive. The aim is to enhance the quality of life for those that engage with the state of Washington by simplifying their access to essential government services. Implementing a single sign-on system further streamlines the process for individuals engaging with state services, reducing the hassle of managing multiple accounts and logins. 

Pricing

• This service is covered under the following allocations:
  • Security Gateway Allocation
  • Enterprise System Rates Allocation
• This service is priced based on service capabilities (see below).

How to Order

Contact the WaTech Support Center to schedule an operational consultation. 

• Submit a ticket through our Customer Portal. 
• Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241) 
• Email: support@watech.wa.gov 

If you have questions or need assistance regarding a strategic consultation, please contact your agency Business Relationship Manager (BRM). 

Your agency will also need to agree to the following Terms of Service.  

Service capabilities

• Authentication and access - provides self-administered single sign-on access to multiple agency applications, shields online services from harmful activity, and allows access only to known (authenticated) users.
• Inclusive design - human-centered design, website development, support and hosting, accessibility, and user experience.
• Resident experience - accessing Washington state government services