Identity Access Management (IAM) Modernization

Progress update - February 2024

Note: This is a non-workforce IAM project. 

Here’s what’s in store for in Q1 2024

To support final solution selection, the IAM program will conduct usability studies and check customer references to determine the future IAM solution that best fits the business and technical needs of the agencies and the customers they serve. Beyond solution selection, the program, in partnership with the subcommittee and steering committee, will develop an onboarding roadmap for adopting the new IAM platform over time.

2023 key lessons learned

As we move ahead, the IAM Modernization program will apply lessons learned from 2023:

  • Washington state agencies and customers are not just stakeholders but committed and engaged partners in this process.
  • To successfully modernize the IAM solution, we must account for the needs of the enterprise including unique needs represented by small- and mid-sized agencies and unique use cases across all Washington state services.
  • A robust communication plan needs to consider the needs of partners who are directly involved in the program as well as other agencies who will eventually need to be aware and participate.


Roadmap image


Since 2019, a renewed focus has been placed on cloud computing, data management, resident experience, privacy and cybersecurity.  In addition, there is increased recognition that consumers of Washington state services and our vendors expect to be able to interact with the state consistent with the basic levels of Identity Management provided by the private sector. 

There is a recognized need across the enterprise to modernize our Identity Management (IAM) capabilities to meet these expectations and to better manage access to systems and services in a controlled manner. 

Specific drivers of our need to modernize IAM include:

  • Existing enterprise solutions are limited to email-based authentication.  The current model of federated identity verification has no single and comprehensive view of user identity.  This has resulted in a disjointed user experience as users manage multiple portions of their identity across disparate systems (trust model).
  • Consolidation of access to state services using an updated resident portal that will be a front door for access to all state services and will be dependent on IAM functionality.
  • Ever increasing need to mitigate access-related risks and potential fraud.
  • Outdated policies driving increased waiver requests that increase barriers to delivery of services while proliferating siloed identity stores.
  • Additional IAM functionality needed to realize benefits associated with migration toward cloud computing.
  • Supporting the state’s Digital Equity goals by eliminating outdated technology and policies which increase barriers to services.
  • Alignment to top priorities of national state CIOs. IAM is the National Association of State Chief Information Officers (NASCIO) sixth ranked priority of their 2022 top 10 priorities.
  • Mitigate identity sprawl by modernizing to meet federation needs and integration with other identity stores while maintaining a single source of truth for identity. 


IAM Strategic Vision: Washington residents can access state digital services efficiently with confidence that their information is protected and privacy is respected. The state reduces risk by verifying all users and authenticating all transactions while increasing digital equity and access to state services.  

Project goals in support of Strategic Vision:  Engage agency partners and complete a successful technology Proof of Concept resulting in contracts with technology and service providers necessary to modernize IAM technology and processes for the state of Washington.