Customer Resources

The resources listed below are intended for current customers of WaTech. As such, some of the links are only available to users that are registered with the State Government Network (SGN). If you have any issues with accessing this information, please contact our Support Center.

Resource Description
Billing Information Cost management, how to review invoice and billing reports and contact information.
Business Relationship Managers WaTech Business Relationship Managers (BRMs) serve as the primary contact for customer agencies.
Glossary of Commonly Used Terms Definitions on some of our most often used technical terminology.
Governance WaTech maintains and supports an information technology governance and advisory framework that focuses on state priorities, policies, strategies and objectives.
Master Service Agreement (MSA) Understanding the Master Service Agreement and who may sign it.
Projects & Initiatives Details on WaTech enterprise IT projects and initiatives currently underway.
Service Alerts (customer access only) Reports and detail status on current issues on WaTech-managed services within the state government network.
Service Forms Applications and documentation for our services.
Service Notifications (customer access only) Notifications on upcoming maintenance windows that may impact our services.
ServiceNow WaTech's help desk ticketing system.
Support Center Submit an email for help through the WaTech Support Center.
Tech Help/Resources (customer access only) A directory of self-help training, guides, how-to's and more.
Telephony Systems Training Materials that explain how to use telephone and voicemail systems.