Contact
Hemingway Huynh
Project Manager
Progress update: July 2024
Resident Portal Roadmap Vendor Challenge Procurement
On April 11, 2024, the state of Washington launched the Washington Resident Portal Challenge to transform how the public engages with their government. The challenge invited innovative individuals, teams, and organizations to submit an application for the development of a digital transformation roadmap. This roadmap will provide a blueprint for the procurement and development of a resident portal to provide frictionless, equitable access to state services.
We are pleased to announce the winner of the Washington Resident Portal Challenge!
Following the completion of the Challenge Roadmap Vendor Selection, we are pleased to announce that the project has transitioned into the development phase for the Resident Portal Roadmap with Launch Consulting.
Background
WaTech was funded in the 2023-2025 biennium to develop a resident portal and complete major enhancements to WA.gov. The goal of the Resident Portal project is to create a government experience that leaves no community behind. Through a connected government that emphasizes service delivery and the experience of those we serve, we can achieve equitable outcomes across our communities.
The Resident Portal will provide authenticated, secure, transparent access to the services residents of the state need. It will be human-centered, focused first and foremost on meeting the needs of residents and aims to greatly improve the ease of use and access to services that residents need the most from Washington government.
Vision
The Resident Portal project vision is to create a platform that provides a secure, user-friendly portal for Washington state residents to access information and services needed to sustain or enhance their lives. Residents will create a statewide account (via Identity and Access Management platform), share information about themselves which the Resident Portal will store and securely share with other agencies. From the Resident Portal, residents will be able to find services that they may qualify for, complete applications for those services, receive status updates and sign up for alerts and notifications from Washington state government.
The platform will be a single point of access to government services, providing a consistent user experience and equitable access for all residents of Washington state.