Contact
Hemingway Huynh
Project Manager
Progress update: January 2025
The Resident Portal Roadmap project is in its final stages and is on track for completion by the end of January 2025. The team has successfully delivered the final requirements, including the Executive Summary, Roadmap, Journey Maps, Platform Description, Market Scan, Decision Package, and Technology Architecture. The team is now focused on partnering with CIAM team to build a pilot. The purpose of the CIAM/Resident Portal MVP Pilot is to advance the CIAM initiative by developing capabilities that align with the IAM project capability model. This pilot will investigate and validate the viability of the proposed technology solutions for the Resident Portal project.
Recent Activities
- Onboarded Launch development team to support the Resident Portal pilot.
- Initial Okta integration test were conducted.
- UX/UI design of the Resident Portal Pilot.
Read the complete progress report.
Roadmap project timeline
Background
WaTech was funded in the 2023-2025 biennium to develop a resident portal and complete major enhancements to WA.gov. The goal of the Resident Portal project is to create a government experience that leaves no community behind. Through a connected government that emphasizes service delivery and the experience of those we serve, we can achieve equitable outcomes across our communities.
The Resident Portal will provide authenticated, secure, transparent access to the services residents of the state need. It will be human-centered, focused first and foremost on meeting the needs of residents and aims to greatly improve the ease of use and access to services that residents need the most from Washington government.
Vision
The Resident Portal project vision is to create a platform that provides a secure, user-friendly portal for Washington state residents to access information and services needed to sustain or enhance their lives. Residents will create a statewide account (via Identity and Access Management platform), share information about themselves which the Resident Portal will store and securely share with other agencies. From the Resident Portal, residents will be able to find services that they may qualify for, complete applications for those services, receive status updates and sign up for alerts and notifications from Washington state government.
The platform will be a single point of access to government services, providing a consistent user experience and equitable access for all residents of Washington state.
Washington Resident Portal Core Principles
The future Resident Portal solution will prioritize and encompass the following core principles.
- Accessible to all users regardless of technology or disability.
- Human-centered, designed and developed to meet the needs of the residents first and the government second.
- Equitable and inclusive, leaving no resident behind.
- Integrated with a large number of inconsistent back-end systems while providing a frictionless experience to the residents.
- Responsible in protecting residents’ personal information based on legal authority and only for legitimate purposes.
- Trustworthy, preserving the confidentiality, integrity, and availability of all collected and stored data.
- Responsive on all modern browsers, devices, and technologies.
- Available to all residents regardless of time of day or access point.