Contact
Hemingway Huynh
Project Manager
Progress update: November 2024
The Resident Portal Roadmap project is progressing as planned, with all key deliverables and milestones on target. We’ve made significant strides in aligning our project goals and maintaining a steady pace, thanks to the collaborative efforts of our team and stakeholders. Recent highlights include the approval of the project vision by the Steering Committee, the submission of the Decision Package inputs, and continued refinement of our market scan analysis.
While we’ve encountered minor scheduling challenges, these have been effectively mitigated through proactive planning. Overall, the project is on track, and the team is well-positioned to transition from yellow to trending green status on our project schedule.
Read the complete progress report.
Roadmap project timeline
Background
WaTech was funded in the 2023-2025 biennium to develop a resident portal and complete major enhancements to WA.gov. The goal of the Resident Portal project is to create a government experience that leaves no community behind. Through a connected government that emphasizes service delivery and the experience of those we serve, we can achieve equitable outcomes across our communities.
The Resident Portal will provide authenticated, secure, transparent access to the services residents of the state need. It will be human-centered, focused first and foremost on meeting the needs of residents and aims to greatly improve the ease of use and access to services that residents need the most from Washington government.
Vision
The Resident Portal project vision is to create a platform that provides a secure, user-friendly portal for Washington state residents to access information and services needed to sustain or enhance their lives. Residents will create a statewide account (via Identity and Access Management platform), share information about themselves which the Resident Portal will store and securely share with other agencies. From the Resident Portal, residents will be able to find services that they may qualify for, complete applications for those services, receive status updates and sign up for alerts and notifications from Washington state government.
The platform will be a single point of access to government services, providing a consistent user experience and equitable access for all residents of Washington state.