- Website creation - the design and production of websites with emphasis on usability, content organization, and accessibility.
- Web Accessibility - is the design and development of websites, web applications, digital documents and hypermedia for people who experience disabilities.
- User experience (UX) - is the overall feeling or experience a person has when using a website or system.
Web creation
Websites are our first and most vital opportunity to reach those who use our services. Every organization should have a comprehensive, up-to-date website that allows you to engage with your customers.
We understand that you may not have in-house web expertise, but still need a website that serves your users. WaTech's Website Services offer you a modern, usable, accessible, responsive website with no technical expertise required. We'll build it, host it, maintain it -- you manage your content.
We specialize in strategic web design solutions. Our main focus is meeting our client's business objectives through professional design and sensible use of technology. This provides our clients with solutions that not only stand out, but also communicate effectively to their target audience.
Features & Benefits
- Web design, development and maintenance.
- Integrated with user experience and accessibility services.
- Drupal Content Management System.
- Cloud-based web hosting.
- Responsive, mobile web design.
- Accessibility.
- Rapid deployment.
- Easy content authoring environment for customers.
- Ongoing monthly technical support for minor enhancements, training or troubleshooting.
Pricing
Contact us for more information or to receive a quote.
Included in monthly maintenance, hosting and support:
- Fully managed, elastic hosting -- 99.9% reliable
- Drupal core patching
- Drupal module patching
- Responsive technical support during business hours
- Troubleshooting, fixes and minor enhancements of existing site features and functionality.
Excluded from monthly maintenance, hosting and support (available per quote):
- Graphic design
- Theme and UI updates
- New development
A sample of our portfolio:
Other samples from our portfolio:
- WA.gov
- County Road Administration Board (CRAB)
- Enterprise Services, Dept. of
- Revenue, Dept. of
- Treasurer's Office
Service Forms & Documents
Web Accessibility
The concept of accessible design and development ensures both direct and equal access that is compatible with a person's assistive technology including screen readers, alternative input devices or screen magnification.
Census data shows that between 12% and 20% of the U.S. population experience a disability that impacts their use of computers. Building accessible websites, web applications and software expands the demographic range of site users and has been shown to improve overall usability.
Features & Benefits
WaTech offers a host of solutions intended to help state government agencies meet and exceed the new Web Accessibility Policy set forth by the Office of the Chief Information Officer (OCIO). These standards are consistent with the digital access sections of Web Content Accessibility Guidelines (WCAG) 2.2 AA and Section 508.
- Professional accessibility assessment
Conducted by WaTech's accessibility subject matter experts, the website or application professional assessment is based on preset criteria that meet (WCAG) 2.2 AA standards. The information gathered is used to create a detailed report identifying any accessibility issues and recommendations for resolving them. - Coordinated user testing
WaTech offers a full-service user testing experience. The User Experience (UX) team coordinates and organizes testing with users of assistive technologies. These usability sessions are recorded and data is collected around usability issues. WaTech analyzes data collected and provides a full report including findings and recommendations. - Site and application work (when applicable)
WaTech also provides full-service web development and code modification aimed at improving accessibility.
Pricing
Contact us for more information or to receive a quote.
Service Forms & Documents
User Experience (UX)
Regardless of whether your product is an external or internal-facing website or system, if it has four users or 4,000, making an investment in ensuring a positive user experience can yield many benefits. It includes ease of use, how satisfying the experience is, whether it is useful or not and how well it meets the person's needs.
Features & Benefits
At WaTech, the goal of UX is to help ensure your products provide experiences that are intuitive, efficient, accessible, enjoyable and as error-free as possible to:
- Increase customer satisfaction and loyalty: Good user experiences satisfy customers and increase their loyalty. Customers will be more likely to return to our online services, as well as recommend them to others.
- Increase employee satisfaction: Positive user experience with internal systems can save money by increasing productivity and employee satisfaction.
- Reduce development cost and time: Involving users throughout the development lifecycle saves time and money by designing the right solution from the beginning as well as finding and correcting problems early in the project when they are easier and less expensive to change.
- Decrease the need for training, documentation and customer support: The easier a product is to use, the less training and documentation users will require. Support costs also decrease as users are able to use a system without contacting a help desk for support.
- With UX, we can help you in a number of ways and at varying stages of your product design and development process. Examples include:
- User-Centered Design: We aid in the design and development of the system or website. This can include areas such as site navigation, presentation of on-screen elements, how content is structured and organized, and more.
- Usability Testing: We bring in real users for individual one-hour sessions to test the system or website using scenarios that are representative of real-world tasks and can involve testing on traditional desktop computers in addition to handheld devices such as phones and tablets. Once we're finished testing, we analyze the data and provide a detailed report of issues discovered as well as recommendations for resolving them.
- Usability Study Design: We can also help you with all aspects of the design and implementation of your own usability studies.
- Accessibility Testing: Similar to usability testing, but with more of a focus on finding out how well a site or system does or does not work for users with disabilities. For more information on this specific service, please visit our Web Accessibility service page.
- Heuristic Evaluations: We use our knowledge and expertise to evaluate your site or system for potential UX and/or accessibility issues and provide you with a detailed report of our findings and recommendations.
- Card Sorts: We bring in real users to participate in an activity where they group topics or tasks that are relevant to various aspects of the site or system, and then label them, in a way that makes sense to them. We use this information to help determine how best to organize and label content on the website.
- Web Surveys: We can develop web surveys that can be used to gauge general user satisfaction, uncover potential issues with a site or system, and to identify individuals who may be willing to participate in usability testing.
- User interviews: Similar in concept and purpose to a web survey, but in person or over the phone.
Pricing
Contact us for more information or to receive a quote.