The WaTech data center facilities are for customers who wish to install information technology (IT) equipment of their own and operate in a secure, professionally managed, state-of-the-art data center. The service provides space, power, cooling, connectivity, physical and network security for servers, storage, and networking equipment.

Features & Benefits

Benefits of the WaTech Data Center

• Data center facilities are available 24x7x365. 
• Full redundance to support routine maintenance.
• Customers have four separate choices for network connectivity, from fully managing your own network to using WaTech to manage your network for you.
• Includes options to add other WaTech services to extend the functionality of your systems.
• As your equipment reaches the end of service life, you have alternatives to procuring replacement equipment.
• Preserve your investment in IT equipment while avoiding the costs and complexities of managing a facility.

Features of WaTech Data Center facilities

Customer amenities

• Meeting spaces are available on the first and second floor common areas.
• Technical workbench area.
• Vendor and technician parking.
• Along an Intercity Transit, bus stop.
• Loading dock.
• Trash removal.

Customer Responsibilities

• Abide by WaTech physical security procedures that control access to the facility including ensuring enclosures are locked prior to departure. 
• Identify the list of authorized staff to access the facility and systems.
• Define an escalation path outlining who should be contacted and when in the event of problems with systems that are monitored by WaTech staff. 
• Provide vendor name, model number, and specifications for all IT equipment. Follow documented communications and ticketing processes. 
• Properly configure systems to use the redundant power and network equipment provided in the facility, if the customer chooses redundant power and network connections. Highly advisable to maintain Tier III status. 
• Submit all requests for service or emergencies to the WaTech Support Center – support@watech.wa.gov Or via ServiceNow

Physical security

Physical security includes controlled access permissions and access request methods, and managed key and/or access card for access control. The following are the general requirements and practices that govern access to the SDC. 

• Access to the data center facility - is limited to authorized personnel only. The data center is physically secured by card reader door locks and monitored by physical security staff 24-hours. In addition, security cameras provide 24-hour recorded video surveillance of activity within the data center.  
• Access to enclosures - is controlled via hard keys which are granted via a preapproved process in which WaTech issues proximity badges and grants Customer access to the specific enclosure key. Hard keys are controlled by a key management system. 

Fire system

• Double Interlock Pre-Action Fire Suppression System: This system requires detection of multiple events in order to prevent accidental activation.
• Very Early Smoke Detection and Alarm (VESDA) system: Continuously samples air in the data center to detect the presence of smoke particles suspended in the air.

Power and cooling

• Electrical and mechanical infrastructure with redundant capacity and multiple independent distribution paths serving the computer equipment. Only one distribution path is required to serve the computer equipment at any time.
• Building Management System (BMS) and Data Center Infrastructure Management (DCIM) for control and monitoring mechanical and electrical equipment.
• Uninterruptible Power Supply (UPS) system provided for conditioning AC electrical power.
• N+1 power (backup in place should any single system component fail) and cooling redundancy design.
• Generator to provide backup power in the event of utility power outage within 10 seconds. A UPS battery system covers the 10 second gap during failover.
• A two-day (48 hour) fuel supply, with fuel delivery arrangements, for generator power.
• WaTech will periodically review Customer’s usage of primary and redundant circuits to verify that Customer is not overloading the circuit or using backup circuit as a primary source. 
• WaTech will ensure temperature and humidity does not deviate from current data center standards detailed in American Society of Heating, Refrigeration, and Air-Conditioning Engineers (ASHRE) Standards. 

IT Equipment Enclosures

• Raised floor area equipped with secure pre-configured IT equipment enclosures.
• Lockable doors on the front and back of the enclosure
• The usable space in a standard IT equipment enclosure is 42 U.
• The dimensions are 24” wide (outside) x 48” deep.
• The inside width is adjustable to meet a 23” or 31” requirement.
• Enclosure Power Standard is 208 volts, with an option of 110 volts.
• WaTech will install all cabling between enclosures and or have direct oversight of all IT equipment installations.
• WaTech will work with customers to design and plan all adds, moves and changes of IT equipment in the data center.

Raised floor connectivity

• Data, voice and video TV connectivity through multiple carriers.
• Standardized copper and fiber cable tray systems.
• Space management services including consultation for planning additions, moves and changes to IT equipment and physical connectivity.
• Compliant with American National Standards Institute (ANSI), Telecommunications Industry Association (TIA), and Energy Information Administration (EIA) standards.

Shipping and Receiving

• WaTech provides Facilities Shipping and Receiving for IT equipment. Specific details must be coordinated with the facilities space management team. Failure to do so may result in a delay or refusal of a shipment as a matter of security. 

Emergency Situations

In an emergency situation, WaTech may at its discretion and without prior notice, take emergency intervention steps in a manner deemed appropriate by WaTech to expeditiously terminate any threat posed by the emergency situation. 

Emergency situations that may require intervention may include, but are not limited to: 

• Threats to the life, health, or safety of the public, WaTech employees, Customers, contractors, vendors, or other personnel. 
• Threats to the safety, stability, availability, or security of the WaTech facility, data communications infrastructure, or other WaTech customer’s equipment or data. 
• Customer’s equipment found to be in violation of any applicable law. 
• Lawful order(s) from a court, law-enforcement agency, government administrative agency, or other public safety agency with jurisdictional authority. 

Basic data center service

The data centers provide enclosures for customer IT equipment, supports network connections to either the WaTech core network or to third party providers and firewall services.

With connections through the WaTech core network, customers also receive:

• Network connection monitoring.
• 24/7 help desk support.
• Ongoing technical support for network connections and firewalls.
• Vulnerability scanning.
• Ability to remotely access devices:
  • Can use operating system utilities such as PuTTY (a free and open-source terminal emulator, serial console and network file transfer application) or Microsoft's Remote Desktop Protocol (RDP).
  • Can also use server management technologies such as HP's Integrated Lights Out (ILO) and Dell's Remote Access Controller (DRAC).
• Ability to remotely see your devices:
  • Can use operating system utilities…..

Pricing

Rates effective as of July 1, 2015

Service Forms & Documents

• Place a Data Center Move, Add, or Change Request
• Service Action Plan

Key Performance Indicators

TBD