Productivity Suite

The tools your agency uses every day, connected through one shared service.

WaTech’s Productivity Suite gives Washington state agencies access to Microsoft 365 and the communication tools employees use to work, connect, and collaborate.

Whether you are sending email, working on a document, meeting with coworkers, making a phone call, or sending a fax, the service brings those tools together in one managed environment.

The Communication & Productivity Service is $13.50 per month for each Microsoft 365 G5 license held by your agency. The service charge supports the shared environment and includes Microsoft 365 Enterprise Shared Tenant services, Teams Telephony, eFax, long distance, and Workforce Identity & Access. This service offers a range of productivity tools and resources.  Whether you’re collaborating with a team, other organizations, or organizing your personal tasks, this provides the ability to serve multiple agencies via a common, cloud-based service that Washington state agencies can benefit from when using shared resources (such as existing data centers, computers, operating systems, software applications and maintenance). Other advantages include on-demand access, enhanced security and mobility, and streamlined efficiency. For an increase to the M365 G5 license please contact WaTech.

What’s included:

M365 – Microsoft 365 provides the applications and cloud services employees use every day to communicate, create, share, and manage information.

Available tools include:

• Outlook and Exchange Online – Email, calendars, contacts, and shared mailboxes
• Microsoft Teams – Chat, meetings, video calls, collaboration, and file sharing
• SharePoint Online – Team sites, shared information, and document management
• OneDrive – Secure cloud storage and file sharing
• Word, Excel, and PowerPoint – Create and collaborate on documents, spreadsheets, and presentations
• OneNote – Capture and organize notes
• Intune – Helps agencies manage and protect devices that access agency resources
• Power Platform and other Microsoft tools – Additional capabilities available based on Microsoft licensing and agency needs

WaTech manages the statewide Enterprise Shared Tenant and provides administration, onboarding, governance coordination, and technical support for participating agencies.

Teams Telephony – Your phone can be part of Teams, too.

• Teams Telephony gives employees the ability to make and receive business calls through Microsoft Teams.
• Employees can use a computer, headset, mobile device, or supported Teams phone to make and receive calls. Teams Telephony also supports common business phone needs such as call queues and auto attendants.
• This means employees can use the same application for:
  • Phone calls.
  • Video meetings.
  • Chat.
  • Voicemail.
  • Call transfers.
  • Team collaboration.

WaTech supports the phone service and its connection to the public telephone network.

Teams Telephony is included in the $13.50 Communication & Productivity service charge for Microsoft 365 G5 licenses.

Some optional or specialized calling capabilities, such as toll-free services, may have additional usage or pass-through charges.

• Onboarding Requirements 
• Service Action Plan 

eFax – Send and receive faxes without a traditional fax machine.

eFax moves faxing into the cloud.

Incoming faxes are converted into electronic documents and delivered to an approved email address. Employees can also send faxes electronically, removing much of the need for traditional fax equipment and dedicated fax lines.

Benefits include:

• Send and receive faxes electronically.
• Reduce dependence on physical fax machines.
• Secure transmission and encryption.
• Easier routing of incoming documents.
• Support existing business processes that still depend on fax.

eFax is included as part of the $13.50 Communication & Productivity service charge.

Some usage, setup, porting, or optional features may still have separate charges where applicable.

Service forms and documents 

• Order eFax Service 
• Service Action Plan 

Switched Long Distance –

Long-distance calling is included with the Communication & Productivity service.

Switched Long Distance provides long-distance calling through WaTech’s telephone environment and is included as part of the Communication & Productivity service.

Features and benefits

• Long-distance calling is included with the service.
• Detailed call information is available for billing and reporting.
• Authorization codes can be used where needed.
• International calling can be allowed or restricted based on agency needs.
• Fraud protection and calling controls help protect agency phone services.

There is no separate Switched Long Distance service charge. Long distance is included in the $13.50 monthly Communication & Productivity service charge per Microsoft 365 G5 license.

Workforce Identity & Access

The trusted identity behind your Microsoft 365 experience.

Workforce Identity & Access provides the identity services employees use to securely sign in and access agency and shared state resources.

These capabilities support authentication, Microsoft 365 access, single sign-on, cloud identity, and secure collaboration between agencies.

Workforce Identity & Access is included in the $13.50 monthly Communication & Productivity service charge per Microsoft 365 G5 license.