Communications & Collaboration

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Active Directory Federation Services (ADFS)

Active Directory Federation Services (ADFS) provides single-sign-on (SSO) technologies to authenticate a user to multiple Web applications (either on or off premises) over the life of a single online session. ADFS accomplishes this by securely sharing digital identity and “claims” across security and enterprise boundaries.

A claim is a statement about a user that is used for authorization purposes in an application. ADFS brokers trust between different entities by allowing the...Read more

Centrex Services

WaTech’s central office-based telephone service, Centrex, includes free calling within the local calling area, access to the state’s long-distance network, and access to the local operator and emergency services. Access to a voice messaging system is available at reduced rates.

WaTech has established contracts for Centrex services with CenturyLink and Frontier. These contracts meet the State requirements for competition and are available for use by customers eligible for WaTech...Read more


The cloud-based eFax service is offered as an alternative to analog lines connected to fax machines. The eFax service moves existing telephone fax numbers to a cloud-based fax service which will accept inbound facsimiles and convert them to a document attachment which will be emailed to the address specified by the customer.

There is an advanced reporting and administration package available called EAS Portal.  The web-based portal allows customer designated administrators to monitor...Read more

Enterprise Shared Tenant

The Washington Enterprise Shared Tenant (the Tenant) changes how organizations have historically managed their IT infrastructure, by shifting the management of these resources to cloud providers. With the ability to serve multiple tenants from Microsoft 365 via a common, cloud-based server, Washington state agencies can benefit from shared resources (such as existing data centers, computers, operating systems, software applications and maintenance). Other advantages include on-demand access...Read more

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) systems allow WaTech customers to automate routine functions, and use a telephone to get information from a computer database or other data source. IVR can automatically provide answers to frequently asked questions by allowing customers to call a designated phone number, enter an authorization code, and then securely interact with your database to get the information they need. This automated process reduces staff time, reduces operator errors, and enhances...Read more

Private Branch Exchange (PBX)

WaTech installs, operates, and maintains shared Private Branch Exchange (PBX) systems that deliver voice telephone service to public organizations at economical rates. Private Branch Exchanges are large enterprise telephone switches used to deliver dial tone and other voice features. WaTech is able to offer economical PBX service to eligible customers by delivering voice service using the state allocated services or data network connections at potential service locations.

WaTech...Read more

Switched Long Distance

WaTech offers reduced rate long-distance telephone service for state and local government agencies in Washington through the switched long distance (SLD) service. SLD provides detailed billing of long distance calls. Customers who purchase local telephone services through WaTech will automatically receive SLD service. If you manage your own local telephone services, SLD is an alternative to commercial long distance. See “Pricing” below for the support levels and service rates available to...Read more

Teams Telephony

WaTech Teams Telephony Service

Phone System in Office 365 provides Phone Branch Exchange (PBX) capabilities through Microsoft Teams.

With Phone System, users can use Teams to place and receive calls, transfer calls, and mute or unmute calls. Phone System users can click a name in their address book, and place Teams calls to that person. To place and receive calls, Phone System users can use their mobile devices, a headset with a laptop or PC, or one of many IP phones that...Read more

Teams Toll-Free Audio Conferencing Service

Microsoft Teams provides capabilities to collaborate and participate in Audio Conferencing with toll-free Teams conferencing.

Toll-free is an add on to Teams Conferencing. Customer agencies can choose to add a toll-free number to meeting requests that users create. Each agency may have one or more unique toll-free numbers.

WaTech maintains a pool of Communication Credits in the Enterprise Shared Tenant. Toll-free usage is pulled from this pool. Agencies will be billed back...Read more

WaTech Connect Contact Center

WaTech Connect Contact Center allows WaTech customers to use cloud-based contact center functions in a highly adaptable environment. WaTech Connect can leverage other AWS services like Polly, Lex, Pinpoint, Lambda, S3, and more along with a variety of digital and voice channels to provide the end user a fully immersive experience in order to meet their needs. WaTech Connect can retrieve information from a computer database or other data source to automatically provide the information to...Read more