Communications & Collaboration

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Active Directory Federation Services (ADFS)

Active Directory Federation Services (ADFS) provides single-sign-on (SSO) technologies to authenticate a user to multiple Web applications (either on or off premises) over the life of a single online session. ADFS accomplishes this by securely sharing digital identity and “claims” across security and enterprise boundaries.

A claim is a statement about a user that is used for authorization purposes in an application. ADFS brokers trust between different entities by allowing the...Read more

Audio Conferencing

WaTech telephone conferencing options can be discussed  with a WaTech Conference Operator by dialing the conference bridge number (360) 902-3310. The teleconferencing system supports calls with up to 240 participants. All conference calls are scheduled through the conference operator.

Conference call options:

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Description Features and Benefits
Meet Me The Meet Me conference call is scheduled

Audio/Video Conferencing Services

WaTech offers two options for its Audio/Video Conferencing Services:

WebEx Video and Web Conferencing

This service is provided through WebEx, which includes interactive video conferencing, web collaboration and audio conferencing. WebEx can be used to demonstrate products and services, share presentations, conduct online training sessions and collaborate on documents. The service can display up to six video images simultaneously.
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Centrex Services

WaTech’s central office-based telephone service, Centrex, includes free calling within the local calling area, access to the state’s long-distance network, and access to the local operator and emergency services. Access to a voice messaging system is available at reduced rates.

WaTech has established contracts for Centrex services with CenturyLink and Frontier. These contracts meet the State requirements for competition and are available for use by customers eligible for WaTech...Read more

Enterprise Shared Tenant

The Washington Enterprise Shared Tenant (the Tenant) changes how organizations have historically managed their IT infrastructure, by shifting the management of these resources to cloud providers. With the ability to serve multiple tenants from Microsoft 365 via a common, cloud-based server, Washington state agencies can benefit from shared resources (such as existing data centers, computers, operating systems, software applications and maintenance). Other advantages include on-demand access...Read more

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) systems allow WaTech customers to automate routine functions, and use a telephone to get information from a computer database or other data source. IVR can automatically provide answers to frequently asked questions by allowing customers to call a designated phone number, enter an authorization code, and then securely interact with your database to get the information they need. This automated process reduces staff time, reduces operator errors, and enhances...Read more

Mobile Device Management

WaTech offers your agency a solution to manage the complex challenges of mobile device management (MDM) via WorkSpace One® (formally AirWatch). This service provides you with additional device controls not available in Exchange ActiveSync, and gives you the ability to manage a diverse inventory of devices such as Android, Apple iOS, Mac OS, Windows Mobile, Windows 10 PC and Chromebook.

WaTech also offers Workspace One MDM service for state mobile users to securely and easily connect...Read more

Private Branch Exchange (PBX)

WaTech installs, operates, and maintains shared Private Branch Exchange (PBX) systems that deliver voice telephone service to public organizations at economical rates. Private Branch Exchanges are large enterprise telephone switches used to deliver dial tone and other voice features. WaTech is able to offer economical PBX service to eligible customers by delivering voice service using the state allocated services or data network connections at potential service locations.

WaTech...Read more

Shared Services - Email

NOTE: Shared Services Email will be decommissioned and will migrate to Exchange Online within the Enterprise Shared Tenant on or before June 30, 2022.

Shared Services Email (SSE) offers agencies an email delivery, security and records retention solution, which is based on requirements developed by multiple state agencies.Read more


Note: SharePoint will be decommissioned on or before June 30, 2022. All current WaTech SharePoint 2013 customers will either need to migrate to SharePoint Online within the Enterprise Shared Tenant before June 2022, or they can migrate their site(s) to their own SharePoint farm. Please contact the WaTech Support Center to set up a consultation to assist you.

The Enterprise Shared Tenant offers SharePoint Online for agencies who are part of the Enterprise Active...Read more

Skype for Business

NOTE: Skype for Business will be decommissioned and transition to Skype Online or Teams within the Enterprise Shared Tenant on or before June 30, 2022.

Skype for Business allows users to communicate securely and stay connected on their PC or mobile device with colleagues and customers from virtually anywhere they choose to work. Users can increase their productivity with a consistent, single-client experience for presence awareness, instant messaging, voice, video...Read more

Switched Long Distance

WaTech offers reduced rate long-distance telephone service for state and local government agencies in Washington through the switched long distance (SLD) service. SLD provides detailed billing of long distance calls. Customers who purchase local telephone services through WaTech will automatically receive SLD service. If you manage your own local telephone services, SLD is an alternative to commercial long distance. See “Pricing” below for the support levels and service rates available to...Read more

Teams Telephony

WaTech Teams Telephony Service Offering

Phone System in Office 365 provides Phone Branch Exchange (PBX) capabilities through Microsoft Teams.

With Phone System, users can use Teams to place and receive calls, transfer calls, and mute or unmute calls. Phone System users can click a name in their address book, and place Teams calls to that person. To place and receive calls, Phone System users can use their mobile devices, a headset with a laptop or PC, or one of many IP...Read more

WebEx Video and Web Conferencing

WebEx services include interactive video conferencing, web collaboration and audio conferencing. WebEx can be used to demonstrate products and services, share presentations, conduct online training sessions and collaborate on documents. The service can display up to six video images simultaneously.Read more