Washington has released an updated statewide technology roadmap: Washington’s IT Strategic Plan 2025–2028, now live at wa.gov/washingtons-it-strategic-plan.
This plan updates and expands on the 2023–2025 Enterprise IT Strategic Plan, reflecting the state’s continued commitment to modern, inclusive, and secure technology. Developed through broad collaboration, it sets the strategic direction for how Washington will use technology to deliver better public services, protect critical systems, and build trust with the people we serve.
As directed by RCW 43.105.220(1), Washington’s IT Strategic Plan sets a common direction for more than 100 state agencies. The plan defines Washington’s strategic technology direction, including statewide goals for digital access to government services. It serves as the overarching plan that drives related strategies such as cybersecurity, data, and architecture, much like the Governor’s Goals shape the state’s broader direction. While it builds on the previous plan, the 2025–2028 version brings a sharper focus on continuous improvement and outcomes that matter to Washingtonians.
More than 80 business and IT leaders from across state government contributed to this effort, generating more than 900 ideas and over 100 strategic themes. Workshops, surveys, and governance sessions helped ensure that the updated plan is grounded in real needs and shared priorities across the enterprise.
The plan is organized around four strategic goals:
- Create a Government Experience that Leaves No Community Behind
- From Insight to Impact: Improving Lives Through Data
- Relentlessly Pursue Relevant Technology to Improve Services
- Transform How We Work to Enable Strategic Modernization
These goals are guided by five core principles: putting the enterprise first, staying resident-centered, maintaining security and resilience, promoting transparency and accountability, and fostering collaboration and inclusion.
Next, cross-agency Goal Teams will begin six-month action cycles to advance the plan. These teams will focus on tangible outcomes, and there will be opportunities for state employees to get involved and help shape the future of government technology in Washington.
“This plan reflects the voices, needs, and priorities of our entire state enterprise,” said Bill Kehoe, State Chief Information Officer and Director of Washington Technology Solutions. “This plan isn’t just a document—it’s a shared strategy built by and for the state enterprise.”
Read the full plan at: wa.gov/washingtons-it-strategic-plan