Technology Business Management

Support the maintenance and administration of data that describes data

Provide for the representation of mapping and geospatial information through the use of attributes such as zip code, country code, elevation, natural features and other spatial measures

Defines the set of capabilities to support the transfer of knowledge to the end customer.

Defines the set of capabilities to facilitate collection of data and information

IT System Development / Integration Support includes the software services enabling elements of distributed business applications to interoperate and the software development necessary to facilitate such integration. These elements can share function, content, and communications across heterogeneous computing environments

IT Strategy and Innovation includes all activities outside of normal Strategic Planning that focus on trying new approaches, new systems and thinking about/ planning IT investments in different ways.

IT Resource Towers (ITRT) are functional IT groupings that can be used to benchmark to industry. They can be split into more granular ITRT Sub-Towers to gain visibility into specific functions within a tower.  They also map up to utilization data in Accelerators, as well as to Applications and Services. The translation of financial information into functional IT towers (ITRTs) involves mapping from Cost Centers, and combining GL, Labor and Asset allocations.

IT Infrastructure Maintenance involves the planning, design, and maintenance of an IT Infrastructure to effectively support automated needs (i.e. platforms, networks, servers, printers, etc.).

Within the TBM Program, the source financial information used for identifying IT expenditures is from the statewide Agency Financial Reporting System (AFRS) and based on these components:

New IT acquisitions (coded in AFRS as Project Type X)
IT maintenance and operations (coded in AFRS as Project Type Y)
Data processing services (AFRS Sub-Object EL)

Defines the set of capabilities to receive and track user-reported issues and problems in using IT systems, including help desk calls