Business Relationship Managers

Learn more about the Business Relationship Managers.

Business Relationship Managers Service Action Plan

We provide pathways to engagement for WaTech customers

Effective customer engagement and satisfaction are critical to WaTech's mission. WaTech Business Relationship Managers (BRMs) serve as the lead contact for customer agencies.

The BRMs establish and maintain customer relationships to ensure satisfaction with agency products and services. They help customers understand our service offerings and pricing structure. The BRMs work with customers to determine what technology solutions are available to meet their business needs. They also gather feedback and recommendations to help WaTech improve the delivery of products and services.

Benefits

BRMs provide a consistent, single point of contact for WaTech customers, serving as both liaison and customer advocate.
The goal of BRMs is to effectively manage the end-to-end customer experience through working collaboratively with customers to further understand their enterprise IT strategy, their agency business needs, goals and objectives, and keep WaTech staff informed about how products and service offerings align with customers’ requirements.
Internally, BRMs work closely with WaTech executive leadership, service owners, and technical teams to promote effective and successful communication and delivery of services to meet customer business needs, including partnering with WaTech and state agency leadership to collaboratively execute their strategic roadmaps.

If you are an existing customer with a question or would like to become a customer, feel free to contact the BRMs at watechdlbrms@watech.wa.gov.