S4: Communication Plan

Notice: applying this to your agency.

The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.

 

Confirm messaging cadence, escalation paths, and impacted group touchpoints for go‑live and stabilization. Note: If there is an external user community, ensure that the plan is validated to ensure inclusion in communication to support customers outside of the agency.

For Programs

Finalize enterprise communication and engagement strategy.

For Programs with Agency‑Led Sub‑Projects

Agencies finalize local communication plans. Enterprise team ensures consistency across all entities.

For Projects

Finalize project‑specific communication and engagement plan.

WaTech available template: Update the Communication Plan