S5: Finalize Governance and Operational Oversight

Notice: applying this to your agency.

The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.

 

Establish post‑implementation governance protocols, including decision‑making roles, escalation paths, and oversight responsibilities to support go‑live and stabilization. Ensure for customer facing systems, external users, there is a mechanism to include representation in the governance structure. 

For Programs:

Activate enterprise governance and oversight structures. Confirm decision‑making roles, escalation paths, and cross‑agency oversight responsibilities.

For Programs with Agency‑Led Sub‑Projects:

Agencies define local governance roles and escalation paths. Enterprise team ensures alignment with WaTech support models and program‑wide oversight.

For Projects:

Finalize project‑specific governance, escalation paths, and operational oversight protocols.

WaTech available template:  Update the Governance Plan