Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Finalize/Outline how users (internal and external) will be supported, how performance will be monitored, and how issues will be reported and managed after launch.
For Programs:
Establish the enterprise post‑go‑live support framework and stabilization strategy.
For Programs with Agency‑Led Sub‑Projects:
Agencies define local stabilization plans. Enterprise team consolidates agency plans into a unified support model.
For Projects:
Finalize project‑specific post‑go‑live support and stabilization plan. Outline how the Project will support users, monitor performance, and manage issues after launch.
WaTech available template: Operational Support Plan, Communications Plan, OCM Plan