Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
The post‑go‑live support and stabilization plan outlines how internal and external users will be supported after launch, how system performance will be monitored, and how issues will be reported, triaged, and resolved. Building on the Operational Support Plan and earlier readiness activities, this plan defines the support model, escalation pathways, communication channels, and stabilization strategy needed to ensure a smooth transition into steady‑state operations.
For Programs:
Establish the enterprise post‑go‑live support framework and stabilization strategy.
For Programs with Agency‑Led Sub‑Projects:
Agencies define local stabilization plans. Enterprise team consolidates agency plans into a unified support model.
For Projects:
Finalize project‑specific post‑go‑live support and stabilization plan. Outline how the Project will support users, monitor performance, and manage issues after launch.
WaTech available template: Operational Support Plan, Communications Plan, OCM Plan