Project Delivery & Controls personas plan, coordinate, guide, and assure the performance of statewide IT modernization projects. These roles keep delivery moving forward, manage schedules and resources, clarify requirements, address risks, validate quality, and ensure that projects meet their scope, schedule, and enterprise expectations. They form the operational backbone of the IT Project Resources Framework, supporting predictable and disciplined delivery across all stages (0–9).
These individuals translate strategic direction into actionable plans, manage the mechanics of delivery, and enforce the controls that keep projects on track. Their work ensures visibility, alignment, quality, readiness, and performance from concept through closeout.
Roles Included
• Project Manager
• Program Manager / Coordinator
• Schedule Manager / Master Scheduler
• Scrum Master
• Agile Coach
• Product Owner / Product Manager
• Portfolio Manager
• Risk Manager
• Quality Assurance Vendor
• IV&V Partner
• Business Analyst
• Test Manager / Test Lead
• Test Engineer / QA Analyst
• Change Control Board (CCB) Members
What These Roles Ensure
• Delivery plans, schedules, and workflows are structured and transparent
• Requirements are clear, validated, and understood by all parties
• Risks, issues, and dependencies are surfaced early and managed proactively
• Testing, quality assurance, and readiness standards are consistently applied
• Scope changes follow formal governance paths (CCB)
• Agile or waterfall methodologies are executed predictably
• Program and portfolio leaders have visibility to progress and health
Why These Roles Matter
Project Delivery & Controls personas keep modernization efforts predictable, coordinated, and aligned. They ensure the work is planned, the right conversations happen at the right time, risks are addressed before they become blockers, and quality standards are met before go‑live. Their discipline and oversight are essential for achieving successful, stable outcomes across Washington’s enterprise projects.