Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Define post‑go‑live support structure, including help desk coordination, issue triage, and service continuity. This should include externally facing customers and the mechanism to notify and support a customer community outside the agency, if applicable.
For Programs
Establish enterprise support structure and escalation paths.
For Programs with Agency‑Led Sub‑Projects
Agencies define local support roles and escalation paths. Enterprise team integrates into a centralized support framework.
For Projects
Finalize project‑specific operational support plan.
WaTech available template: Operational Support Plan