Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Document vendor roles, support hours, escalation paths, and post‑go‑live responsibilities. Define what vendor support activities are included and what is out of scope. Be specific so your readers fully understand the boundaries. Describe the vendor’s responsibilities before, during, and after go‑live. Consider Application Programming Interface (API) monitoring, defect triage within Service Level Agreement (SLA), and providing on‑call support during cutover.
For Programs
Confirm enterprise vendor support expectations and stabilization timelines.
For Programs with Agency‑Led Sub‑Projects
Agencies confirm vendor coordination and local support expectations. Enterprise team aligns vendor activities with enterprise cutover and stabilization.
For Projects
Finalize vendor support roles and escalation paths for the project.
WaTech available template: Vendor Support Plan