Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Prepare technical, operational, and support teams to maintain, troubleshoot, and sustain the system after go‑live. Knowledge transfer focuses on how the system works behind the scenes; technical documentation, support procedures, admin guides, and post‑go‑live continuity.
For Programs:
Establish enterprise knowledge‑transfer requirements and documentation standards. Ensure support teams receive the technical information needed for stabilization.
For Programs with Agency‑Led Sub‑Projects:
Agencies prepare local technical documentation, runbooks, and support procedures. Enterprise team consolidates agency inputs and confirms readiness for coordinated support.
For Projects:
Complete technical documentation, admin guides, SOPs, and knowledge‑transfer sessions for support teams.
WaTech available template: Documentation and Knowledge Transfer Plan