Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Confirm that support teams are trained, staffed, and equipped to assist users during and after go‑live. Within this ensure the publicly facing and internally facing sites are updated to be clear to internal and external users on how support is delivered and escalation pathways.
For Programs:
Activate enterprise support structures and confirm escalation paths. Ensure cross‑agency coordination for issue resolution.
For Programs with Agency‑Led Sub‑Projects:
Agencies activate local support teams. Enterprise team ensures alignment with centralized support and escalation protocols.
For Projects:
Confirm project‑specific help desk readiness and support workflows.
WaTech available template: S4 - Operational Support Plan