Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Distribute formal communications announcing go‑live and providing key resources to end‑users and impacted parties. For initiatives involving external customers, ensure that communication strategies intentionally account for how best to reach customers where they are. This means avoiding a one‑size‑fits‑all approach and using the channels most effective for the populations served, such as email, social media, community outreach, open houses, or other mechanisms that meaningfully connect with external customers.
For Programs:
Coordinate enterprise‑wide go‑live communications and ensure consistency across agencies.
For Programs with Agency‑Led Sub‑Projects:
Agencies send tailored communications to local impacted groups. Enterprise team ensures alignment with enterprise messaging and OCM plans.
For Projects:
Distribute project‑specific go‑live communications to impacted groups.
WaTech available template: Communication Plan, OCM Plan