S9: Sponsor Satisfaction Summary

Notice: applying this to your agency.

The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.

 

Confirm sponsor satisfaction with project or program outcomes and gathers executive feedback on post‑launch performance. Agencies, programs, and projects document sponsor perspectives on system functionality, user experience, benefits realization, and overall delivery success. The goal is to validate that leadership expectations have been met and to capture insights that inform future improvements, governance decisions, and long‑term support planning.

For Programs:

Consolidate sponsor satisfaction results across agencies. Confirm enterprise‑level approval of program outcomes.

For Programs with Agency‑Led Sub‑Projects:

Agencies collect local sponsor feedback. Enterprise team compiles results for program‑level review.

For Projects:

Gather project sponsor feedback and confirm satisfaction.

WaTech available template: OCM Plan