Communications & Collaboration

Active Directory Federation Services (ADFS)

Active Directory Federation Services (ADFS) provides single-sign-on (SSO) technologies to authenticate a user to multiple Web applications (either on or off premises) over the life of a single…

Centrex Services

WaTech's central office-based telephone service, Centrex, includes free calling within the local calling area, access to the state's long-distance network, and access to the local operator and…

eFax

The cloud-based eFax service is offered as an alternative to analog lines connected to fax machines. The eFax service moves existing telephone fax numbers to a cloud-based fax service which will…

Enterprise Shared Tenant

The Washington Enterprise Shared Tenant (the Tenant) changes how organizations have historically managed their IT infrastructure, by shifting the management of these resources to cloud providers.…

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) systems allow WaTech customers to automate routine functions, and use a telephone to get information from a computer database or other data source. IVR can…

Private Branch Exchange (PBX)

WaTech installs, operates, and maintains shared Private Branch Exchange (PBX) systems that deliver voice telephone service to public organizations at economical rates. Private Branch Exchanges are…

Switched Long Distance

WaTech offers reduced rate long-distance telephone service for state and local government agencies in Washington through the switched long distance (SLD) service. SLD provides detailed billing of…

Teams Telephony

WaTech Teams Telephony Service

Phone System in Office 365 provides Phone Branch Exchange (PBX) capabilities through Microsoft Teams.

With Phone System, users can use Teams to place and…

Teams Toll-Free Audio Conferencing Service

Microsoft Teams provides capabilities to collaborate and participate in Audio Conferencing with toll-free Teams conferencing.

Toll-free is an add on to Teams Conferencing. Customer…

WaTech Connect Contact Center

WaTech Connect Contact Center allows WaTech customers to use cloud-based contact center functions in a highly adaptable environment. WaTech Connect can leverage other AWS services like Polly, Lex…