Centrex Services
NOTICE:
WaTech will be sunsetting the Centrex Service Dec. 31, 2025. WaTech will no longer accept requests for new Centrex services. Read more information about this change.
WaTech's central office-based telephone service, Centrex, includes free calling within the local calling area, access to the state's long-distance network, and access to the local operator and emergency services. Access to a voice messaging system is available at reduced rates.
WaTech has established contracts for Centrex services with CenturyLink and Frontier. These contracts meet the State requirements for competition and are available for use by customers eligible for WaTech services.
Features & Benefits
- Call forward
- Caller ID
- Three-Way Calling
- Call Transfer
- Speed Dial
- Audible and/or visual message waiting indicator
- Call Hold
- The Frontier Centrex offering also includes domestic long distance (50 states), and voicemail in the monthly line rate at no additional charge.
Pricing
Centrex Rate:
| Location | Rate |
|---|---|
| Standard Centrex service statewide | $45 per line, per month |
Voicemail rate and features:
| Features | CenturyLink Centrex - Voice Mail | Frontier voicemail - Enhanced Voice Mail |
|---|---|---|
| Cost per box per month | Available for $4.50 per mailbox per month | Included in line rate at no additional charge |
| Maximum greeting length | 3 minutes | 2 minutes |
| Maximum message length | 5 minutes | 5 minutes |
| Message limit | 100 messages | 50 messages |
| Message retention | 60 days | 30 days |
| Email receipt and notification of voicemail | Included | No |
| Maximum number of distribution lists | 10 | 5 |
| Number of destinations per distribution list | 25 | 24 |
Pre-Service Requirements
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To obtain services from WaTech, eligible organizations must first enter into a Master Service Agreement (MSA). See if you qualify for an MSA.
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Please use our online Centrex Services order form. When ordering you will need your WaTech Customer ID and account ID. If you are not familiar with these two numbers, please check with the authorized purchasing representative or telecommunications coordinator within your agency.
How to Order
Contact the WaTech Support Center to schedule an operational consultation.
- Submit a ticket through our Customer Portal.
- Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241)
- Email: support@watech.wa.gov
If you have questions or need assistance regarding a strategic consultation, please contact your agency Business Relationship Manager (BRM).
Service Forms & Documents
WaTech Support Center
support@watech.wa.gov
855-928-3241
360-586-1000