Notice: applying this to your agency.
The IT Project Resources are not meant to replace your agency’s internal project management practices or prescribe how you must operate. Instead, they offer concepts and tools that can strengthen delivery by providing a scalable framework for project level coordination. All project documentation should be maintained throughout each stage in alignment with agency policies and, where applicable, WaTech requirements and oversight expectations.
Stage 9 focuses on stabilizing system operations, supporting users in the live environment, and capturing insights to inform future rollouts and continuous improvement. It marks the formal transition from project execution to operational ownership and includes contract closeout and dispositioning to ensure compliance and financial accountability.
Stage 9 ensures:
- Stabilization efforts are complete, and system performance is monitored.
- Help desk and support structures are active and responsive.
- Defects are tracked, resolved, and documented.
- End-user feedback is collected and analyzed.
- Optimization opportunities are identified and prioritized.
- Lessons learned are captured to inform future projects.
- Sponsor satisfaction is confirmed.
- Contractual obligations are fulfilled, and assets dispositioned.
- QA closeout certification is submitted.