In a recent GovTech interview, state Chief Information Officer Bill Kehoe discusses the need to grow and streamline the citizen experience to match what they get in the private sector while also trying to get everyone connected.
"What we're seeing - is that technology isn't just for technology's sake," he said. "All our investments in technology and our projects should be focused on the people we serve."
You can read the article and watch the interview on the GovTech website.