Performance metrics, accountability and customer transparency are vital to any public organization. The reports on this page reflect measurements and activities related to WaTech’s past, present and future.
Updated quarterly, our dashboard shows key measurements and trends such as network uptime, the number of support tickets resolved, call hold wait time and much more.
An overview of the agency's progress from January 2019 – July 2020.
An extensive review of WaTech Services conducted by Gartner Inc. in 2018
Summary report from April 2021 survey sent to state CIOs and CISOs.
Annual analysis of Support Center calls, incidents and service requests.
2018 report by Great Lakes Marketing Research.