Reports

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Performance metrics, accountability and customer transparency are vital to any public organization. The reports on this page reflect measurements and activities related to WaTech’s past, present and future.

Performance

Dashboard

Updated quarterly, our dashboard shows key measurements and trends such as network uptime, the number of support tickets resolved, call hold wait time and much more.  

2020 Annual Report

An overview of the agency's progress from January 2019 – July 2020.

Zero Based Budget Review 

An extensive review of WaTech Services conducted by Gartner Inc. in 2018

Customer Satisfaction

Customer Satisfaction Survey 2021 (PDF)

Summary report from April 2021 survey sent to state CIOs and CISOs.

Support Center Analysis - Nov. 2020

Annual analysis of Support Center calls, incidents and service requests.

Customer Satisfaction Survey 2018 

2018 report by Great Lakes Marketing Research.