Performance metrics, accountability and customer transparency are vital to any public organization. The reports on this page reflect measurements and activities related to WaTech’s past, present and future.
Customer Satisfaction
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Support Center Analysis - Nov. 2020 - Analysis of Support Center calls, incidents and service requests.
Legislative
Automated Decision Systems (ADS) Workgroup Report - December 2021
This report contains recommendations and principles for policy changes related to the development, procurement, and use of automated decision systems in Washington. Required by the 21-23 operating budget, section 151(14).
Privacy and Cybersecurity Report - December 2021
This report contains findings, best practices and recommendations related to cybersecurity, privacy and data sharing. Required by Chapter 291, Laws of 2021 Sec. 4 (SB 5432).
Performance
Biennial Reports
Updated quarterly, our dashboard shows key measurements and trends such as network uptime, the number of support tickets resolved, call hold wait time and much more.
2020 Annual Report
An overview of the agency's progress from January 2019 – July 2020.
Zero Based Budget Review
An extensive review of WaTech Services conducted by Gartner Inc. in 2018
