Support Center Operating Hours
Monday through Friday:
6 a.m. - 6 p.m.
Limited staffing 6 p.m. - 3 a.m. *
After-hours automated on-call support: 3 a.m. - 6 a.m.
Saturday and Sunday:
Limited staffing 6:30 p.m. - 3 a.m. *
After-hours automated on-call support: 3 a.m. - 6:30 p.m.
* When staff is unable to provide coverage (vacations/holidays/absences), WaTech will activate the Support Center After Hours Automated Phone Tree.
If you need help with a technology issue, please enter your information below and then click on the send message button. This will create a service ticket and be routed to the appropriate area for resolution.