Related links
Contact
- Submit a request:
Customer Portal - Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241)
- Email: support@watech.wa.gov
WaTech Contacts
- Business Relationship Managers
- Contracts & Procurements
- General inquiry
- Media inquiries
- Office of Cybersecurity
- Office of Privacy & Data Protection
- Public records
- Report a cybersecurity incident - Washington state agencies email CIRT@watech.wa.gov.
- Senior IT Policy & Management Consultants
- Policy Office
Washington Technology Solutions
1500 Jefferson Street SE
Olympia, WA 98504
WaTech Support Center
Submit a request for service through our Customer Portal.
- Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241)
- Email: support@watech.wa.gov
If you are experiencing an outage or a service is degraded please call the Support Center directly:
- 360.586.1000
- 1.855.WaTech1 (1.855.928.3241)
Support Center Operating Hours
Monday - Friday:
- 7 a.m. - 6 p.m.
- 6 p.m. - 7 a.m. Automated on-call support
Saturday/Sunday/Holidays: Automated on-call support
Process for escalating service tickets
To help ensure customer needs are met as quickly as possible, WaTech has an internal process to escalate issues brought to our attention. There are four levels described below for escalating a ticket with the WaTech Support Center. Each time a customer calls on a status of a request, the WaTech Support Center staff will escalate anywhere from Level 1, up to Level 4 - which is the highest level and includes life safety, security, and other critical issues. If an agency identifies a request as a critical issue, it automatically goes to Level 4.
Under the following levels, WaTech Support Center staff will:
Level 1: Contact the technician working the request to have them contact the customer. We also follow up with an email to the technician, manager and Support Center leadership team.
Level 2: Contact the service owner to have someone contact the customer as soon as possible. We will also follow up with an email to the technician, service owner, manager and Support Center leadership team.
Level 3: Contact the area Manager/Assistant Director to have someone contact the customer as soon as possible. We also follow up with an email to the technician, Manager/Assistant Director, service owner, and Support Center leadership team.
Level 4: Contact the Deputy Director to have someone contact the customer as soon as possible for emergent, life safety, security, and other critical issues. We will also follow up with an email to the technician, service owner, manager, deputy director and Support Center leadership team.
Visiting the building?
Parking options:
- Visitor parking in front of the building (2-hour maximum)
- Jefferson & Maple parking lot (parking fees apply)
- Plaza Garage visitor parking (parking fees apply)
- Streets around the building (2-hour maximum)
More parking information for the Capitol Campus is online at: Capitol Campus Interactive Map | Department of Enterprise Services (DES) (wa.gov)