Centrex Services

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WaTech’s central office-based telephone service, Centrex, includes free calling within the local calling area, access to the state’s long-distance network, and access to the local operator and emergency services. Access to a voice messaging system is available at reduced rates.

WaTech has established contracts for Centrex services with CenturyLink and Frontier. These contracts meet the State requirements for competition and are available for use by customers eligible for WaTech services.

Features/Benefits: 

  • Call forward
  • Caller ID
  • Three-Way Calling
  • Call Transfer
  • Speed Dial
  • Audible and/or visual message waiting indicator
  • Call Hold
  • The Frontier Centrex offering also includes domestic long distance (50 states), and voicemail in the monthly line rate at no additional charge.

Tech Specs: 

Customer is responsible for all inside wiring, jacks, cross connects and telephone sets.

Pricing: 

Centrex Rate:

Location Rate
Standard Centrex service statewide $45 per line, per month

Voicemail rate and features:

Features CenturyLink Centrex – Voice Mail Frontier voicemail - Enhanced Voice Mail
Cost per box per month Available for $4.50 per mailbox per month Included in line rate at no additional charge
Maximum greeting length 3 minutes 2 minutes
Maximum message length 5 minutes 5 minutes
Message limit 100 messages 50 messages
Message retention 60 days 30 days
Email receipt and notification of voicemail Included No
Maximum number of distribution lists 10 5
Number of destinations per distribution list 25 24

How to Order: 

Pre-service requirements

To obtain services from WaTech, eligible organizations must first enter into a Master Service Agreement (MSA). See if you qualify for an MSA.

Centrex Services order form

Please use our  online Centrex Services order form. When ordering you will need your WaTech Customer ID and account ID. If you are not familiar with these two numbers, please check with the authorized purchasing representative or telecommunications coordinator within your agency.

Contact us: 

WaTech Support Center
support@watech.wa.gov
855-928-3241
360-586-1000