eFax
The cloud-based eFax service is offered as an alternative to analog lines connected to fax machines. The eFax service moves existing telephone fax numbers to a cloud-based fax service which will accept inbound facsimiles and convert them to a document attachment which will be emailed to the address specified by the customer.
There is an advanced reporting and administration package available called EAS Portal. The web-based portal allows customer designated administrators to monitor facsimiles using the dashboard and to produce detailed reports. There is an extra cost associated with this service as detailed below. Please note that the EAS Portal package is not required for the basic service.
Features & Benefits
Benefits of eFax:
- Improved scalability
- Maximum reliability
- High level of security
- Reduced investment and process-related costs
- Never-busy technology
- Scalability and flexibility
- Anytime availability
Features of eFax:
- Intelligent routing
- Optical Character Recognition (OCR) and barcode recognition
- Seamless integration
- Monitoring and analysis
- Security and compliance
- Encryption
- Worldwide telephone number service
- Web portal administration
Pricing
| Description | Rate |
|---|---|
| eFax Service per number | $13.50 per month |
| Inbound or outbound usage | $0.06 per page |
| Fax phone number setup | $4.50 one-time setup charge |
| Fax phone number porting | $5.50 one-time port charge |
| EAS portal setup* | $165.00 one-time setup charge |
| EAS reporting setup* | $165.00 per agent per month |
The eFax service includes WaTech billing, number porting, monitoring, and reporting.
*Add-on feature. Not required for eFax service.
Pre-Service Requirements
To obtain services from WaTech, eligible organizations must first enter into a Master Service Agreement (MSA). See if you qualify for an MSA.
How to Order
Contact the WaTech Support Center to schedule an operational consultation.
- Submit a ticket through our Customer Portal.
- Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241)
- Email: support@watech.wa.gov
If you have questions or need assistance regarding a strategic consultation, please contact your agency Business Relationship Manager (BRM).
Service Forms & Documents
WaTech Support Center
support@watech.wa.gov
855-928-3241
360-586-1000