Office VPN

The Office Virtual Private Network (VPN) Service provides a secure, cost-effective way to connect employees to your agency's main network through a local Internet Service Provider (ISP), such as CenturyLink or Comcast. Your agency's primary network location must be on the State Government Network (SGN) or the Intergovernmental Network (IGN).

Features & Benefits

• Branch Office connection option supports remote office(s) of employees and/or network devices.
• Site-to-Site connection option provides a WaTech VPN endpoint for a customer or contractual partner-owned VPN-capable device to establish a site-to-site tunnel, creating a secure access solution for users to connect to private network resources located on the WaTech-controlled network.
• Office VPNs are easy to provision and are highly secure.
• WaTech configures and maintains the Office VPN hardware and software platform as well as the software system environment.
• The WaTech Network Operations Center (NOC) provides 24/7/365 coverage with proactive monitoring, troubleshooting and immediate alerting of service outages relating to the Office VPN service, platform and associated features.
• WaTech provides 24/7/365 customer support through the WaTech Support Center.

Pricing

Office VPN is a subscription service billed monthly. Billing occurs only in the months when services are provided.

Description	Fee
Office VPN site setup fee	$500 (billed upon service initiation for each new site)
Office VPN site monthly service fee	$285 per site

How to Order

Contact the WaTech Support Center to schedule an operational consultation.

• Submit a ticket through our Customer Portal.
• Phone: 360.586.1000 or 1.855.WaTech1 (1.855.928.3241)
• Email: support@watech.wa.gov

If you have questions or need assistance regarding a strategic consultation, please contact your agency Business Relationship Manager (BRM).

Pre-service requirements:

To obtain services from WaTech, eligible organizations must first enter into a Master Service Agreement (MSA). See if you qualify for an MSA.

Required forms

For new service, complete the Site-to-Site VPN Request Form or Branch Office VPN Request Form and email it to the WaTech Support Center to include with your Office VPN Service Request. WaTech staff will then make contact to capture detailed requirements and other necessary information; answer questions; and start the planning process for the requested service initiation, change, or cancellation.

Terms of Service

Review and accept the Office Virtual Private Network Terms of Service (TOS).

Service Forms & Documents

• Office VPN TOS/Application
• Site-to-Site VPN Request Form
• Branch Office VPN Request Form
• Service Action Plan