Wireless Service - Customer Readiness

The Wireless Service provides the state of Washington an enterprise solution, but allows agencies the ability to manage their environment using delegated administration.

WaTech Responsibilities Overview:

  • Provide wireless site surveys.
  • Provide wireless Access Points (AP).
  • Manage the infrastructure components: Prime Infrastructure (PI), Identity Services Engine (ISE), Mobility Services Engine (MSE), wireless controllers, and APs.
  • Manage web filtering, firewall, IPS/IDS, and DHCP services for guest access.
  • Provide IP addressing for wireless APs and users. WaTech and customer will need to coordinate VLAN assignment for APs in flex connect mode.
  • Provide monitoring, troubleshooting, and second-tier support.

Customer Responsibilities Overview:

  • Provide cable and power for Access Points (AP).
  • Install APs.
  • Provide AP connectivity, switching, and routing (layer 1-3) services for APs.
  • Update LAN and firewall configurations to enable wireless service in their environment.
  • Manage and maintain AD groups, GPOs, and DHCP services for wireless access.
  • Ensure current maps are available for loading into Prime Infrastructure (PI) and update maps when AP locations change.
  • May use the Sponsor Portal in Identity Services Engine (ISE) to set up guest accounts.
  • Perform user administration and troubleshooting using PI.
  • Provide first-tier end user support.

Wireless Service Readiness Materials:

The below documents support Customers as they plan for and implement the Wireless Service. For security purposes, some documentation is only available on the Wireless ASK site (Note: access available to customers only).

Wireless Service Customer Readiness Materials:

Link Description
Customer Interest Form This form assists WaTech to understand your business needs.
Wireless Service Overview These slides are provided at the customer kick-off meeting and describe the service architecture and readiness steps.
Wireless Service Checklist This checklist will be used to ensure all readiness steps are complete.
Site Survey Questionnaire This questionnaire is to be completed prior to each site survey.
Provisioning & Installation Worksheet
  • New Customer
  • Existing Customer New Site
 This form walks WaTech and customer technical teams through each step of technical configuration and is provided during the implementation phase.
Access Point Mounting Options This document is a resource for customers as they prepare to mount the access points.
Prime Infrastructure Introduction & Training This document provides training on the use of Cisco Prime Infrastructure and is provided during implementation phase.
ISE Sponsor Portal Guest Management This document provides Wireless customers a training guide for the Cisco ISE Sponsor Portal and is provided during implementation phase.
Customer Turn-Up Testing Procedures This template is provided as a resource to assist customers testing the new service in their environment.
Customer Satisfaction Survey

Wireless Service Technical Resources:

Link Description
Cisco Access Point Guide This document outlines the steps for installing and troubleshooting access points.
User Certificate Auto-Enroll and Wireless Network Profiles GPOs This document provides step by step instructions for agencies to create and link GPOs for Certificates. This document is provided during the implementation phase.
Troubleshooting & Support Guide The purpose of this document is to identify the Troubleshooting Process for Wireless customers.

Wireless Service End User Resources:

Link Description
Pre-Shared Key Flyer This is a flyer used to share the Guest Network's Pre-Shared Key with Wireless Service customers for posting or distributing to their users. The flyer can be shared as is or modified.
Guest Network Access Instructions This document provides step by step instructions to assist users in connecting to the Guest Network.
and Roaming Access Instructions This document provides step by step instructions to assist users in connecting to the and Roaming Networks.